| WHAT: |
'The LAPTOP Place'
('T.L.P.') Support covers any labour needed to resolve actual
operating problems including....
- Software
- Viruses,
Application Conflicts, Crashes, Driver problems & MORE
-
Hardware -
Broken Power sockets, Screen connections, Hard drives & MORE
- Peripherals
and connectivity
- Printers, Cameras, PDA's, Networking & Internet etc.
We will also resolve problems between the
laptop and other items purchased elsewhere.
Historically over ten years repairing laptops, the majority of repairs/support can
take between 1.5 to 4.5 actual hours worked.
Most labour problems charged for over the years average close to 2 hours
or $200 (or if Priority - $300) per visit.
OUR
LAPTOP SERVICE AGREEMENT IS TRANSFERABLE AT ANY TIME
WITHIN THE PERIOD on NEW or USED LAPTOPS/NOTEBOOKS***
|
| WHERE: |
This
support must be done at our workshop in the Melbourne City (CBD)
by our in-house Technicians
Car Parking is available next door
at Wilson's Parking at your cost.
|
| WHEN: |
Our
normal business hours of 9:30 AM - 5:30PM Monday to Friday &
11:00AM to 1:00PM Saturdays
unless a Public Holiday.
|
| HOW: |
Visit
our premises with the Notebook logged in the 'T.L.P.' Database and
request our Support Service.
We will also endeavour
to resolve issues by Phone, Fax or Email if possible. |
| PARTS: |
Parts
or Software required to effectively restore or repair the Laptop are
not included.
Suitable
parts can be provided by customer if accepted by us as suitable for purpose.
The
'LSA' 1 Yr PARTS Upgrade does include all parts EXCEPT Batteries
& ACCIDENTAL DAMAGE.
|
| SAVE
near $200 !! |
Normal
cost of the priority Service to any other client
who has not purchased a LAPTOP SERVICE AGREEMENT is
$110 Plus Labour charge of a Minimum $99 Labour so
you get over $200 value every time
you come in with a problem!!
|
| *** |
If you purchase our LAPTOP Service
Agreement on a new or used laptop, the LSA can be reassigned to
another new or used laptop within the period selected. The originally
registered laptop is then defined in the Database as 'Disposed Of'
or 'Stolen' and cannot be re-registered unless a new LSA is
purchased. |
| Warranty:
|
- Return
to Base (RTB) Manufacturer Warranty.
- Any
Warranty faults will require the purchaser to return the
Notebook to the Manufacturers Authorised Repairer.
The
Client is welcome to visit 'The LAPTOP Place' for us to
ascertain if the problem is in fact a Warranty issue or a
Support issue and if warranty,
the
client is responsible to transport the Notebook to the
authorised Vendor Warranty Repair Centre.
|
| On-Site
Warranty:
|
On-Site
Warranty conditions specify that the purchaser contact the
Manufacturer (e.g. Compaq ) to arrange pick-up from the purchaser
direct or as per the Vendor Warranty instructions.
|
